Terms of service
The commercial terms that apply to our services. Plain language, because a contractor should be able to read their own contract.
1. Services
We provide local presence management for businesses: creation, claiming, verification, correction and ongoing maintenance of business listings; website design, development and hosting; and paid advertising management. The specific services, locations and fees that apply to you are set out in your service agreement, which prevails over these terms if they conflict.
2. Your authorization and warranties
To act on your behalf we require a written authorization naming the locations and platforms concerned. By providing it you confirm that:
- you own or are authorized to represent the business and each location listed;
- each location is a real, operating business at the address you give us;
- the information you supply is accurate and you will tell us when it changes;
- you hold any trade licences and insurance required in your jurisdiction;
- you have the rights to any photos, logos and content you give us.
You may revoke the authorization at any time in writing. Revocation takes effect on receipt.
3. What we will and will not do
We will act in accordance with the published guidelines of each platform we work with. We will not, at your request or otherwise: publish a listing for a business that does not operate at the stated address; add keywords to a registered business name; create duplicate listings; or create, solicit, incentivise or manipulate reviews.
If you ask us to do any of these things we will decline, and repeated requests are grounds for us to terminate immediately.
4. Ownership
You own your listings, domains, websites, content, advertising accounts and data. We hold manager-level access only for as long as you want us to. On termination we transfer or release access; we do not withhold assets over a fee dispute.
We retain ownership of our internal tooling, templates, processes and documentation. Nothing in these terms transfers those to you.
5. Fees and payment
Fees, billing frequency and any third-party pass-through costs (advertising spend, domain registration, verification fees) are set out in your service agreement. Invoices are due within fourteen days. Advertising budgets are billed separately from management fees and are never marked up without written disclosure.
6. Term and termination
Services are month-to-month unless your agreement says otherwise. Either party may terminate on thirty days' written notice. We may terminate immediately if you breach section 2 or section 3, or if fees remain unpaid more than thirty days past due.
On termination we remove our access from your listings, hand over credentials for anything we hold, and provide an export of your data within fifteen business days.
7. Results
We do not guarantee rankings, lead volume, revenue, or that any particular listing will be approved by a platform. Platforms make their own decisions on verification, ranking and suspension, and they change their rules without notice. What we guarantee is that we will do the work competently, follow the published rules, and tell you the truth about what is happening.
8. Liability
To the extent permitted by law, our total liability arising out of or relating to these terms is limited to the fees you paid us in the three months before the event giving rise to the claim. Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost business, however caused.
Nothing in these terms limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.
9. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to perform under these terms. This survives termination by three years.
10. Governing law
These terms are governed by the laws of the State of New York, without regard to conflict of laws rules. The state and federal courts located in New York have exclusive jurisdiction, and each party consents to that venue.
11. Changes
We may update these terms. For existing clients, material changes take effect thirty days after we notify you by email, and you may terminate before then without penalty if you object.
12. Contact
Universal Builders Group Corp
10538 64th Rd Apt 2S, Forest Hills, NY 11375
United States
(413) 362-2411
info@universalbuildersgroupcorp.com